Marketing Operations Manager (m/f/d)

Marketing · Berlin, Remote
Department Marketing
Employment Type Full-Time
Minimum Experience Experienced

ABOUT US

Pliant offers companies the digital credit card solution for maximum flexibility and savings: fully digital card and receipt management, Pliant app as well as physical and virtual cards including attractive cashback – seamless integration into existing finance and accounting software guaranteed. With our Pliant earth feature, we also give all our customers the opportunity to offset travel-related CO2 emissions automatically and through certified providers.


Founded in Berlin in 2020 by FinTech veterans Malte Rau and Fabian Terner, companies in Austria are also able to benefit from the Pliant corporate credit cards since the beginning of 2022. It shouldn't stay that way: Our internationalization is making great strides! Our team at the Berlin headquarters is growing accordingly. New work is also very important to us. More than 100 Plianteers work both in the shared office in Berlin Mitte and in the home office or remotely. Become part of our exciting journey!


ABOUT THE ROLE

Pliant is looking for a Marketing Operations Manager (m/f/d) to help us deliver operational excellence within our growing marketing team. The ideal candidate has a solid business sense balanced with strong system technical aptitude. They will play a key role in the success of our marketing programs, processes and should be very comfortable in leveraging marketing automation technologies. We’re looking for someone highly detail oriented, relentlessly process driven and a stellar communicator both written and verbal.

YOUR RESPONSIBILITIES

  • Identify opportunities and propose solutions to improve existing processes or automate processes to improve and increase the team's ability to deliver marketing campaigns efficiently
  • Be the central touchpoint for all cross-functional communications during projects and lead cross-functional check-ins when appropriate to ensure a well orchestrated project; answer and/or address requirements clarification questions as needed
  • Align with stakeholders to clearly define campaign objectives, requirements, priorities and timelines for seamless hand-off to internal teams
  • Collaborate closely with cross-functional teams such as data, product and engineering teams to deliver scalable marketing tools 
  • Partner with the wider marketing teams to define realistic launch dates, milestones, and project plans for initiatives and high priority projects
  • Take ownership of reporting efforts; along with the data team, ensure the accuracy, timeliness, and consistency of marketing data
  • Monitor deliverability for all email campaigns, keeping benchmark documentation, flagging deliverability concerns and providing solutions when necessary
  • Become an expert in our chosen marketing solutions, ensure widespread knowledge and team’s use of them on a daily basis
  • Assist in building and championing internal processes; ensure adherence to processes and analyse ways in which they can be further improved
  • Stay current with developing marketing systems ecosystems and other system best practices to drive continuous improvement
  • Partner with marketing team leaders to build out year long project cadence, resourcing and staffing plans


YOUR PROFILE

  • Experience leading and managing a team
  • 3+ years of CRM and marketing automation experience (e.g. Marketo, Eloqua, Pardot, etc.). Hubspot is a big plus
  • Ability to translate and communicate complex technical concepts in non-technical, business terms for various stakeholders
  • Understand high-level platform capabilities to compare with stakeholder requirements and make suitable recommendations
  • Has a mix of marketing strategy, project management, customer journey implementation and email deployment experience, with an emphasis on platform knowledge and expertise
  • Passionate about marketing technology and supporting data-driven marketing & innovation
  • Hands-on problem solver with proven technical background to identify and solve sophisticated business problems
  • Knowledge about email compliance best practices (CAN-SPAM, GDPR, CASL)
  • Strong project management skills and expertise designing and implementing process improvements
  • Ability to manage multiple stakeholder, priorities and projects simultaneously
  • Service-oriented attitude and ability to thrive in a fast-paced environment
  • Team player - works well with others
  • Fluent in English. German would be a nice plus


WHAT WE OFFER

  • A fair remuneration
  • A dynamic-innovative and at the same time quality-oriented working environment in the financial sector
  • You will be part of an experienced and highly motivated team and can actively shape the development of Pliant
  • You will get to know all facets of an innovative financial product and will be involved in shaping essential parts of it
  • We challenge you and promote your development by means of training and expert discussions in your work environment
  • Flat hierarchy with direct, fact-based communication across all levels 
  • Flexible working hours, remote working possible, teambuilding, regular events and your own Pliant credit card with budget for e.g. your lunch

Thank You

Your application was submitted successfully.

  • Location
    Berlin, Remote
  • Department
    Marketing
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced